Cameron Hourd • 

Enterprise Sales, Strategic Partnerships at Google Cloud

January 30, 2025, 

Cameron reported directly to Emmanuel

i had the privilege of working with Emmanuel for 4 years, and I can confidently say he is one of the most inspiring and results-driven sales leaders I've encountered. His deep expertise in sales, coupled with an unwavering commitment to customer service, set a high standard for everyone on the team.

What truly sets Emmanuel apart is his ability to blend strategic thinking with genuine empathy. He doesn't just close deals-he builds lasting relationships, understanding customer needs at a level that fosters trust and long-term partnerships. His ability to coach and motivate others is second to none; he leads with enthusiasm, passion, and an infectious energy that pushes the team to exceed expectations.

Beyond his professional acumen, Emmanuel creates a culture of support and growth. Whether it was through hands-on mentorship or simply leading by example, he made a profound impact on my career and many others'. I'm grateful for the opportunity to have worked with him and learned from him.

I highly recommend Emmanuel and woudl welcome the chance to collaborate again in the future!

Cameron Hourd • Enterprise Sales, Strategic Partnerships at Google Cloud

Hi Jim, Andrea, Chiel and Janet,

I hope you are all very well and ready for the holidays.

I am writing this note upon reflection of the past year and our progress at Questrade in partnership with Google. Specifically, my leadership team and I would like to share feedback on our working experience with Emmanuel Pacheco. 

Our vendor management team works with many account execs across 150+ vendors and we consider Emmanuel to be one of the best account execs we work with. Despite the speed and the dynamic nature of our environment, Emmanuel keeps his finger on the pulse of everything at Questrade. He has introduced great systematic approaches to manage the volume of all that is happening. He leverages Google sites to run our agenda and communications between the various divisions and structures our calls to ensure efficient use of time and maximum coverage and value. Google is the only vendor that I meet with such regularity and I do so because the time is well used and the value is apparent. 

Emmanuel demonstrates an eagerness to learn more and a keen desire to know as much as possible not only about our immediate needs and roadmap but also about our strategic plans and longer-term aspirations. He does this so that he can bring the best of Google forward and identify unique ways to genuinely help us explore opportunities and achieve our goals. With our strategies and aspirations in hand, Emmanuel brings forward meaningful thought leadership and surprise and delight opportunities by mapping our needs to Google partners, solutions, and technologies. A few examples of this include the engagement for the Data Platform with Quantiphi, the connection with Andrew Moore and the Switzerland AI team, and most recently made introductions to the Customer Engagement team and I look forward to seeing what value they can bring. 

Emmanuel has immersed himself in our business and makes himself readily available. His response time is almost instant to any needs or challenges which arise. When we encounter challenges in execution, he is ready to jump in and help the team to resolve. I am aware of at least two instances this year where Emmanuel helped us address execution concerns: one with SADA during the openshift migration initiative, another one with Quantiphi for the data strategy. When challenges arise, he listens to our feedback and works with the partners to remediate and compensate with delivery. 

When it comes to technical solution design, Emmanuel brings the right resources to engage in problem-solving and architecture conversations, some of which are not easy. An example is how we are working through the challenges with Market Data ingestion with the help of numerous Google resources over 4 months. Some of what we are looking to do with Google has not been done before to our knowledge and it is great to have a partner like Emmanuel to traverse uncharted waters. 

Emmanuel is a great connector, he easily builds relationships with many across the company and at all levels. He works closely with many across the technology department but is also working with our CMO and our CISO. It is worth noting that I am comfortable having Emmanuel engage directly with other executives without me present which is not something I would say often in this day and age of business-damaging shadow IT. I have established a strong trust with Emmanuel derived from evidence of him acting genuinely in our best interest.  

At the end of the day, Emmanuel is a Salesman but one that acts in our best interest. He is genuine, honest, transparent, and acts like a partner, not someone leveraging sales tactics at our expense. Late this year, he worked towards an expanded commitment to GCP through diligent analysis of the facts around spend. And together, we recognized room for improvement within Questrade when it comes to reporting and management of cloud. With Emmanuel’s help a finops engagement is lined up for the new year. 

In conclusion, Emmanuel reflects very well on Google as a whole. We all know the importance of the relationship between an account manager and a client. Team Questrade is very happy with his performance and commitment to our mission and we look forward to continuing to work with him in this capacity and all that Questrade and Google can achieve together. I can say that I have absolutely no regret in choosing Google as our cloud partner. 

I wish you all time with family over the holidays and all the best for 22. We have lots to do together! 

Christine Day,

Questrade 

Hi Emmanuel, 

I would like to express my thanks for all your efforts in organizing the personalized Google Cloud training plans for the various teams and roles of the Questrade Technology Group. 

We have had an overwhelming request with over 160 engineers asking for the course. The training has greatly accelerated the GCP knowledge within our talents and learners are getting ready to take their exams and gain the Google Cloud certificates that will help advance their skills further.

As a leader responsible for tech talent growth and development, I appreciate the commitment and support you had to our learning. 

• Received skills and certification training that aligns with our technology strategy and accelerate the learning curve

• Can now offer training in various learning paths beyond the internal resources 

• Measurable improvements in tech talent development

• Gained confidence and enabled our engineers to move more quickly on their GCP learning journey

• It's a real training partnership with ROI Training that set us for success to achieve our training goals.

Once again, thank you for being open-minded about our needs and continue to support and tailor the learning experience for our tech talents.

Best Regards,

Marina

Hi Emmanuel,

I would like to thank you for the support that you have provided myself and my team over the past year. I really appreciate how you are working tirelessly on your end to help our teams become more knowledgeable about the SRE practices at Google as well as enabling us in our own SRE Transformation. Thank you for connecting us with the right people at Google who can help us during our critical projects and during the times we have incidents. Having someone who is responsive and can help us escalate/guide during incidents that impact us helps us ensure that we maintain our SLAs with our customers. 

Additionally, I am grateful for your help in ensuring we can increase our capacity and tackle the projects that need to be done by leveraging SADA more effectively. You are very creative in the way we can grow our business with the help of Google and that is always welcome.

Thank you 

Ali Naqvi,

Director Production & Operations Engineering

My experience in working with Emmanuel Pacheco and Marshell Rodrigues has been very positive and pleasant. They both have been doing a great job supporting and enabling our Questrade Business and teams over the years, and I want to recognize them for that.

Emmanuel and Marshell are great collaborators and have been outstanding. I would like to highlight a few of their contributions in: 

1) identifying and bringing forward relevant Google technologies that can efficiently help us solve technical challenges

2) assisting with improving our teams' technical skills: IT Team technical skill and knowledge development on cloud technology. Their assistance and guidance were critical in developing and rolling out a massive training program that is suitable to all of our IT teams. 

3) knowledge sharing, by bringing to our attention what is new in Google's tools and services 

4) team augmentation, by recommending and introducing trusted and high quality partners to augment our IT Teams for critical projects

5) Continuous Google services improvement, by constantly following up with our teams for feedback on what Google can do differently in order to better service and enable us 

Emmanuel and Marshell are skilled and caring professionals who communicate very well and understand our business. They are polite, positive, and very energetic which makes our meetings engaging and fun! 

They are genuinely great guys who I learned to respect and enjoy over the years, which is also a great reflection of your management and leadership style. 

Thank you Google team for the great support and collaboration. 

GUINNESS WORLD RECORDS - Press release

THE GOOGLER ORCHESTRA CELEBRATE THE SUMMER CONCERT SEASON BY BREAKING A GUINNESS WORLD RECORDS™ TITLE LARGEST CONDUCTOR’S BATON

Mountain View, California USA, 23rd June 2023: 

Emmanuel & Myra Pacheco, Sam Sebastian (all Canada) and the Google Orchestra (USA) are thrilled to announce that they are the new GUINNESS WORLD RECORDS title holder for the Largest Conductor’s Baton. Hundreds of Googlers and their guests along with over 80 Musicians from the Googler Orchestra, gathered at the Google’s iconic Charlie’s Cafe on the Mountain View Campus, conducted by Maestro Diego Hernandez with the record-breaking Conductors Baton to celebrate Google culture of inclusion and innovation. Michael Empric, the official judge from Guinness World Records was on hand to verify the record and confirmed that the Conductor’s Baton measuring 16’ 1 7/8” (4.93 Meters) was a new world record. Emmanuel Pacheco, Google Cloud Canada said: “We wanted to do something really special to encourage diverse teams across all of Google to create something unique and innovative and what could be more special than breaking a GUINNESS WORLD RECORDS title? We’re really proud to be a record holder.”

Special thanks to;

Maestro Diego Hernandez & The Googler Orchestra, Sam Sebastian, VP Google Cloud Canada, Kyra, Taylor, ABP , Maggie Johnson, VP Education & Knowledge, Google, Marilou Cates, EBP, James Barber, Barber Builds, Kier & Wright, Official Measurement

I had the honour of organizing and making possible a Global Google Meet with World Champion Rubiks cube champion Feliks Zemdegs joined our Google Cube Club as an official member and also got to chat with Googlers from around the world.  Sharing his journey and answering questions from Googlers and their families.